24baje Privacy Policy

1. Overview

24baje is committed to protecting the privacy of every player who uses our platform. This Privacy Policy sets out in clear, formal terms how we handle your personal data in connection with your use of the 24baje website, mobile browser interface, and all associated services. It is written in compliance with recognised data protection principles and reflects our commitment to transparency, security, and fair treatment of your information.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, which together form the complete framework governing your relationship with 24baje. Where this Policy refers to "personal data", it means any information that identifies or could reasonably be used to identify you as an individual.

We do not sell your personal data to third parties. We do not share it for third-party marketing purposes without your explicit consent. Your data is used solely to operate the platform, verify your identity, process payments, and fulfil our legal obligations.

2. Categories of Personal Data

When you register an account, make a deposit, place a bet, contact our support team, or otherwise interact with 24baje, we may collect the following categories of personal data:

3. Cookies and Tracking Technologies

24baje uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyse site usage patterns. Cookies are small text files placed on your device when you visit the platform. The types of cookies we use include:

• Strictly Necessary Cookies: Required for the platform to function, including session management, login authentication, and security tokens. These cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language settings and display options, improving your experience across sessions.
• Analytics Cookies: Used to understand how players navigate the platform — which pages are visited most, how long sessions last, and where technical issues occur. This data is anonymised and aggregated.
• Security Cookies: Used to detect and prevent fraudulent activity, automated bot access, and suspicious login behaviour.

Most browsers allow you to control or disable cookies through their settings. Please note that disabling strictly necessary cookies will affect the functionality of the 24baje platform and may prevent you from logging in or completing transactions.

4. Purposes of Processing

24baje processes your personal data only for legitimate, clearly defined purposes. We do not process personal data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your data are as follows:

• Account Management: To create, maintain, and administer your 24baje account, including processing registrations, managing login credentials, and enabling you to use all platform features.
• Identity Verification (KYC): To verify your identity, age (confirming you are 21 years of age or older), and the ownership of the payment methods you use. This is a legal and operational requirement for a responsible gaming platform.
• Payment Processing: To process deposits received via bKash, Nagad, Rocket, Upay, and Bangladeshi bank accounts, and to execute approved withdrawal requests back to the originating payment method.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and any other conduct that violates our Terms & Conditions or applicable law.
• Responsible Gaming Compliance: To monitor gaming behaviour for indicators of problem gambling, to enforce deposit limits and self-exclusion requests, and to comply with our responsible gaming obligations.
• Customer Support: To respond to your enquiries, resolve complaints, investigate disputed transactions, and provide technical assistance.
• Legal and Regulatory Compliance: To meet our obligations under applicable laws, including retaining transaction records for the legally required retention periods and cooperating with lawful requests from regulatory or law enforcement authorities.
• Platform Improvement: To analyse aggregated, anonymised usage data to identify technical issues, improve platform performance, and develop new features that better serve players across Bangladesh.
• Marketing Communications: Where you have provided explicit consent, to send you information about promotions, bonuses, and seasonal offers on 24baje. You may withdraw this consent at any time by contacting our support team.

5. When We Share Your Data

24baje does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for each purpose:

• Payment Processors: We share relevant financial data with our payment processing partners — including mobile wallet operators (bKash, Nagad, Rocket, Upay) and banking partners — solely to execute deposits and withdrawals you initiate. These partners process your data in accordance with their own privacy policies and are bound by contractual data protection obligations.
• Game Providers: Casino and sportsbook game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive limited technical data necessary to deliver their games within the 24baje platform. Game providers do not receive your identity documents or full payment details.
• Identity Verification Services: Third-party KYC and identity verification providers may process copies of your identity documents on our behalf to confirm your identity and age as required by our responsible gaming obligations.
• Fraud Prevention Services: We may share data with specialist fraud detection and anti-money-laundering service providers to protect the platform and its players from financial crime.
• Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, financial regulators, or courts where required by law, where necessary to protect the legal rights of 24baje or its players, or in response to a lawful and properly issued request.

All third parties with whom we share personal data are required to treat it confidentially, use it only for the specific purpose for which it was shared, and maintain appropriate security standards. We do not permit any of our service providers to use your data for their own marketing purposes.

6. International Data Transfers

Some of our service providers — particularly international game studios and technical infrastructure partners — may process data in countries outside Bangladesh. Where such transfers occur, we take reasonable steps to ensure that your personal data is afforded a level of protection consistent with the principles set out in this Privacy Policy. We achieve this through contractual arrangements with our service providers that impose equivalent data protection obligations on them.

By using the 24baje platform and accepting this Privacy Policy, you acknowledge that your data may be transferred to and processed in jurisdictions outside Bangladesh for the purposes described in this document.

7. How Long We Keep Your Data

We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account Data and KYC Documents: Retained for the lifetime of your account and for a minimum of 5 years after account closure, to comply with anti-money-laundering regulations and legal record-keeping requirements.
• Transaction and Betting Records: Retained for a minimum of 5 years from the date of each transaction. These records may be required to resolve disputes, respond to regulatory enquiries, or fulfil audit obligations.
• Support Communications: Retained for a period of 3 years from the date of the communication, unless a longer retention period is required in connection with an ongoing complaint or legal proceeding.
• Technical and Device Data (Logs): Retained for up to 12 months, after which they are anonymised or deleted. Logs associated with security investigations may be retained for longer.
• Marketing Consent Records: Retained for the duration of your consent and for a reasonable period thereafter as evidence that consent was properly obtained.

When data is no longer required, we delete or anonymise it securely. Data that has been fully anonymised (so that it can no longer be linked to you as an individual) may be retained indefinitely for statistical and analytical purposes.

8. How We Protect Your Data

Protecting your personal data is a core operational priority at 24baje. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• SSL Encryption: All data transmitted between your browser or device and the 24baje platform is encrypted using industry-standard SSL (Secure Sockets Layer) technology. This ensures that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Access Controls: Access to personal data within 24baje is strictly limited to personnel who need it to perform their job functions. All staff with access to personal data are bound by confidentiality obligations.
• Secure Storage: Personal data and KYC documents are stored in secure, access-controlled environments with encryption at rest. We regularly review and update our storage security practices.
• Fraud Monitoring: Our security systems continuously monitor account activity for suspicious patterns. Unusual login attempts, payment anomalies, and other risk indicators trigger automated alerts and manual review processes.
• Regular Security Reviews: We periodically review our data handling practices, technical security infrastructure, and third-party service providers to identify and address potential vulnerabilities.

While we take all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You also play an important role in keeping your data safe: please use a strong, unique password for your 24baje account, never share your login credentials with anyone, and contact us immediately at [email protected] if you suspect unauthorised access to your account.

9. Rights Over Your Personal Data

As a player on 24baje, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe, typically within 30 days of receipt.

10. Protection of Minors

The 24baje platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. Registration by anyone under this age is prohibited and constitutes a violation of our Terms & Conditions.

If we become aware — through our KYC verification process or any other means — that an individual under the age of 21 has registered an account or provided personal data on the platform, we will take immediate action to close that account, void any associated transactions, and securely delete the personal data concerned. If you have reason to believe that a minor has registered on 24baje, please contact us immediately at [email protected].

Parents and guardians are encouraged to use available parental control tools on shared devices to prevent access to online gambling platforms by minors.

11. Changes to This Privacy Policy

24baje reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. In some cases, we may also notify registered players via a message to their registered contact details, particularly where changes significantly affect how we use their personal data.

We encourage you to review this Privacy Policy periodically to stay informed about how 24baje protects your information. Your continued use of the platform following the publication of any changes constitutes your acceptance of the revised Privacy Policy.

12. How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data we hold about you, please contact our support team. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within 2 business days.

Email: [email protected]

All privacy-related requests — including access requests, erasure requests, and consent withdrawals — must be submitted in writing to the above email address. Please include your registered mobile number or username so that we can locate your account promptly. We may ask you to provide proof of identity before fulfilling any request, to ensure we do not inadvertently disclose or modify data belonging to another person.